Working in the BPO industry can be quite a challenge. But for many Filipinos, it has become a lifestyle. Sometimes we might question, how do they do that? Or, what keeps them going?
In this episode of Outbounderstv, we interview one of our own. She is Yuma Baldonado, a 25-year-old team leader in Outbounders.com Cebu. This video might give us her perspective of how call center agents manage to work despite the nightshift, the stress, and the pressure in their work environment.
Her story is our story. Cheers!