Ubiquity Global Services, a multinational business services organization, today announced that Matthew Nyren has been appointed the company’s chief executive officer. Nyren will assume responsibilities on January 1, 2017 and will succeed Ray Iglesias, who will serve as the company’s executive chairman.
Nyren, who founded Ubiquity in 2012, will continue to serve as the company’s president. The company has grown significantly since its inception, expanding to more than 2,000 employees while serving over 30 clients from the United States, El Salvador, the Philippines and multiple centers in Europe.
“I’d like to thank both Ray Iglesias and our board for their confidence and support shown in asking me to serve as Ubiquity’s next CEO,” Nyren said. “I am both humbled and thrilled to be given the opportunity to move our company forward during its next phase of growth and global expansion.”
Iglesias will continue to chair Ubiquity’s board of directors and provide the company with strategic guidance as its executive chairman. “This is an exciting day for both Matthew and me as we continue to realize Ubiquity’s founding vision. Our new roles will allow our continued partnership to maximize Ubiquity’s value as it grows both organically and through future acquisitions.”
Ubiquity board member Jonathan Weiner added, “Since the founding of Ubiquity nearly five years ago, the company has actualized its original vision of serving as the leading outsourcer for the payments industry. Ray and Matthew’s new roles provide an opportunity to build upon this accomplishment while growing new and recently added market segments, along with expanding the scope of services and geographies supported.”
Ubiquity Global Services, Inc. (www.ubiquitygs.com) is a multinational outsourcing organization offering a wide variety of support services designed to improve customer satisfaction while reducing operating costs. The company’s offering includes live customer experience management services, interactive voice response (IVR) solutions, multi-channel correspondence servicing and risk management solutions. Ubiquity has developed a next-generation technology platform engineered for operational excellence while delivering its clients meaningful and actionable business intelligence. Headquartered in New York City, the company’s expanding network includes service delivery locations in the United States, Hungary, Portugal, El Salvador and the Philippines. Together with its clients, Ubiquity is pioneering a new approach for maximizing the potential of every customer contact.