Time Warner Cable (TWC) and Charter’s recent merger is triggering a lot of changes for all the companies involved. Among that is the transfer of thousands jobs overseas back to the US.
“As a whole, Charter will be a net hirer as a result of our merger with Time Warner Cable and acquisition of Bright House Networks. We plan to add 20,000 jobs, as a result of bringing TWC call center work back from overseas, insourcing other work and growing to meet customer demand.” says Scott Pryzwansky of Time Warner Cable.
This is an effort to re-brand TWC. They are making big steps in improving their customer service to change the general opinion their customers have of their company. Among these is replacing overseas workers with American workers as so many of their customers have been complaining about for years.
This move will not be set until 2017. Among the first steps TWC has done is holding a job fair for 90 seats in Triangle, North Carolina for inbound and direct sales on October 26-27.
Charter also aims to improve the overall experience that they provide their customers through “superior product set at highly competitive prices.”
TWC is already letting their customers know of this change through their website which talks about the upcoming changes in their services.
Although this merger has been announce last year, the wheels are just starting to spin. CEO Rob Marcus has already left the company and has sent out an email for his hopes of the new company.
“For most of you, who will be moving on to New Charter, the future is extremely bright. Tom Rutledge and the team he has assembled are seasoned, talented leaders with proven track records of success,” he wrote. “New Charter will have terrific operating momentum and the scale necessary to tap new opportunities that none of the three companies could have on its own.”
Check out Timer Warner’s statement on the merger. Read it on their website here.
Cfo.com also has an article about that merger. Read it here.
CNN discusses the results of that as well. Read it on their webstire here.
wraltechwire.com also has a similar article. Read it here.