(Because you can do (way) better than white elephant gifts and cookies in the break room.) It’s that time of year again at the office! Holiday lights, pies in the break room, end of year...

A good call center representative is hard to find. To be the best, they have to have the right personality, skills, and fit for your team. And because customer service directly impacts revenue, you...

Working in a call center specifically in an inbound telemarketing is not as easy as answering the calls. Handling an irate customers smartly is one of the challenges that every call center professional is...