On my last article titled “Top 5 Remarkable Office Christmas Party Themes Plus Bonus Games Idea!” We have discussed 5 unique party ideas that can help you choose which theme best suits your company,...

BPO industry -Business Process Outsourcing is now considered as the center of the Philippine economy due to its contribution for the past decade. It fuels the growth of the Philippine economy not only by generating...

Are you seeking a customer service job? Do you have the skills that employers look for in the candidates they hire? The customer service industry requires employees with a number of soft, or interpersonal, skills. Here are...

Bpo tips: There might be a time in your life that you find yourself working in a bpo. This type of work often isn’t fun. It can be hectic. It’s very regimented. Every time...

Call center agents are on the front lines of customer service, entrusted with the demanding task of pleasing and appeasing customers. With a myriad number of situations that may arise in a customer service...

Working in a call center is a great option for people who love interacting with, and helping, others. Individuals in these jobs spend their time dealing with various customer requests and questions or, in...

It’s no secret that working in a call center industry requires saintly patience and nerves of steel, and as customer expectations go up, the job becomes ever more demanding. In fact, Gartner reports that...

As you work everyday to be the best call center agent, your job depends on your voice, and you are considered an occupational voice user. Your voice is the only tool you have to convey your...

If you work a non-traditional shift like the night shift or rotating shifts, you may be missing out on more than daylight and watching your kids’ soccer games. You could be missing out on...

It’s the time of the year once again! The special time of year when candy canes become an acceptable food group, a carol is something you sing (not the distant aunt you never see)...