As more and more companies rely heavily on a sales force of call center agents and customers are becoming more informed and adept consumers, call center agents who engage in adaptive selling are critical...

Call center agents are on the front lines of customer service, entrusted with the demanding task of pleasing and appeasing customers. With a myriad number of situations that may arise in a customer service...

MANILA, Philippines – Indian Prime Minister Narendra Modi on Monday, November 13, likened the Philippines to India and hailed it as a powerhouse in the services sector. “The Philippines is a services powerhouse just...

BPO Philippines: The evolving global outsourcing landscape now trending toward the experience-first model gives an adaptable and talent-laden destination like the Philippines the opportunity to sustain the growth of its business process outsourcing (BPO)...

Working in a call center is a great option for people who love interacting with, and helping, others. Individuals in these jobs spend their time dealing with various customer requests and questions or, in...

Recent research has shown long periods of sitting at your desk may be a killer. Here are seven tips to keep mobile whilst in the call center… According to Elin Ekblom-Bak and colleagues at the Swedish...

December is coming up. Are you all excited for your 13th Month Pay? Well, Well, Well! the brain needs a tremendous convincing power or else you will be able to lead another creature who...