It has been estimated that job stress and stress-related work absences cost U.S. businesses over $300 billion a year. In a 2011 survey by the American Psychological Association, it was reported that 36% of workers typically feel stressed...
call center
BPO Philippines: The evolving global outsourcing landscape now trending toward the experience-first model gives an adaptable and talent-laden destination like the Philippines the opportunity to sustain the growth of its business process outsourcing (BPO)...
As you work everyday to be the best call center agent, your job depends on your voice, and you are considered an occupational voice user. Your voice is the only tool you have to convey your...
If you work a non-traditional shift like the night shift or rotating shifts, you may be missing out on more than daylight and watching your kids’ soccer games. You could be missing out on...
The Philippines has an edge in being the “location of choice” by outsourcing clients as the global contact center industry transforms from operational focus to an experience-first model. This is the highlight of the...
December is coming up. Are you all excited for your 13th Month Pay? Well, Well, Well! the brain needs a tremendous convincing power or else you will be able to lead another creature who...
The BPO (Business Process Outsourcing) industry has been incredibly successful in most parts of the world. This has paved the way for more job opportunities to open in various countries. But, call center employees...
It’s the time of the year once again! The special time of year when candy canes become an acceptable food group, a carol is something you sing (not the distant aunt you never see)...
(Because you can do (way) better than white elephant gifts and cookies in the break room.) It’s that time of year again at the office! Holiday lights, pies in the break room, end of year...
A good call center representative is hard to find. To be the best, they have to have the right personality, skills, and fit for your team. And because customer service directly impacts revenue, you...
We have observed over the years of operating our own call center in the Philippines that many of our successful clients wanted to be very hands-on in managing their campaigns.Know more about our company and visit www.outbounders.com
Contact us:contact@outbounders.com
