Relia Inc. has recently acquired the CRM (customer-relationship management) business of SPi Global in the Philippines, United States and Nicaragua.
Relia Inc. is a big contender in business process outsourcing in Japan. It is listed in the Tokoyo Stock Exchange with a market capitalization of ¥73 billion or US $700 million. The company has over thirty BPO centers in Asia. Specifically, Japan, China, Thailand and Vietnam. The company has approximately 20,000 employees across the group, providing customer support service, such as contact center, field operation service and web marketing, etc. for Japanese blue-chip companies and multi-national enterprises. The acquisition of SPi Global is a very strategic move by Relia Inc. to dominate in the outsourcing business in Asia.
Maulik Parekh is the president and chief of executive of SPi Global. He commented,
“This transaction not only combines Relia’s leadership in the Japanese market with SPi CRM’s complementary footprint in the United States, Latin America, the Philippines, and the rest of the Asia Pacific region, but also creates a distinct platform leveraging Relia’s advanced CRM technology together with SPi CRM’s unique operational DNA. With this enhanced footprint and capabilities, we are confident that together with the Relia Group, we will achieve greater heights.”
The customer-relationship management business sector of SPi Global is officially known as SPi CRM Inc. It is the biggest independent CRM outsourcing provider in the Philippines. The Philippines, in turn is now rising to be the global leader in the BPO industry as India’s IT sector is facing a major decline in the first quarter of 2016.
“With our combined strengths, we will give birth to one of Asia’s biggest BPO providers with over 30,000 employees in over 40 locations serving 700 clients globally, many of them Fortune 100 companies,” Relia president Jun Nakagome said.