Qualfon, a mission-driven business handle outsourcing (BPO) organization and worldwide supplier of contact focus administrations, has granted Leadership Academy graduation testaments and held functions to respect 301 workers in the Philippines and the U.S.
Qualfon’s Leadership Academy is an all inclusive activity that requires each contact focus administrator and pioneer to finish 19 administration courses and accomplish Six Sigma Green Belt Certification through an autonomous organization. The 301 graduates have finished the center Leadership Academy courses and now stand prepared to proceed with their instruction with Six Sigma Green Belt Certification.
With the new 301 graduates, Qualfon now has a total of 607 Leadership Academy certified leaders, marking a significant number that triggers a “cultural change effect on the company’s leadership,” according to Al Barrenechea, Qualfon’s University Director. “When employees go through Leadership Academy, we see emerging leaders eager to dare to apply what they learned and further fulfill their vocations. This program is fundamentally transforming our leaders for the better. After our supervisors graduate a powerful shift occurs.”
“Our learners don’t want to just understand leadership skills, they want to live it, and we’re seeing that transformation as people apply their new knowledge,” said John Choi, Qualfon University Operations Coordinator. “We’re watching leadership training move from theory into real practices that make our supervisors and managers strong problem solvers and performance boosters.”
Jumary Carino, a Leadership Academy graduate and supervisor at Qualfon Cebu, Philippines said, “I can’t find the words to describe how grateful I am for this privilege. The certifications and the class ring are symbols of our new professional skills and signify how we will continue to make an impact on our agents, managers, and co-workers. This is just the beginning of my brighter future.”
Leadership Education: A Priority under the Qualfon Company Mission
Propelled in the Fall of 2014, Leadership Academy is intended to give pioneers the down to earth aptitudes they should be compelling coaches, supervisors, envoys, and stewards of administration quality. The on the web and conventional classroom courses incorporate initiative and guiding, correspondence styles, contact focus measurements, extend administration, struggle determination and customer administration and additionally Six Sigma confirmation, which comes full circle the program. For every administration position, it tailors a rundown of required courses particular to their individual parts and duties.
Administration Academy falls under the bigger umbrella of Qualfon University, the general instructive activity that tries to make a domain where workers are engaged to investigate and apply their aggregate job as experts, as people, and as individuals from society, likewise cooperates with neighborhood colleges and experts to give instructive administrations to its representatives well beyond Leadership Academy.
“Education is a primary motivator for people because it is a key factor for success,” said Roberto Sanchez Mejorada, Qualfon’s Chief Mission Officer. “When Qualfon aligns itself with the things that matter most to people we create a more meaningful and beneficial work experience for employees. This ultimately results in more value for employees, for Qualfon as a BPO company, and also for our clients who expect us to provide the highest quality service for their customers. When you think about how these elements are all interconnected, you see why Qualfon considers education a top priority. This is why we invest significantly in leadership opportunities for our employees.”