Philippine BPO industry has gotten various request from outside customers and financial specialists concerning the nation’s present speculation atmosphere given President Duterte’s progressing war on medications and other disputable affirmations.

“We’ve certainly been asked questions about what’s really going on in the Philippines. Questions started to be raised when the President declared a state of national emergency because of state of lawlessness. It did create questions from some of our clients,” Contact Center Association of the Philippines (CCAP) Benedict Hernandez said in a press briefing Wednesday.

Hernandez, however, said none of the inquiries made were regarding safety concerns.

“I think they were asking about what’s going on and we’re getting questions ourselves so help us get an answer,” he said.

“For us, we prefer that they ask questions because that is an opportunity for us to clarify. It creates opportunities for us to clarify the reality on the ground,” Hernandez added.

The CCAP official said it is business as usual in the local business process outsourcing (BPO) industry.

“We don’t really see any impact right now and we just have to make sure we take care of the questions. It’s business as usual for our companies, our employees, in our work, and conducting our business. We haven’t seen travel advisory changes among our BPO companies and neither from our clients. So we haven’t seen our clients saying ‘I’m now prohibited from flying into the country,’” Hernandez said.

As far as reports that BPO specialists in Metro Manila are the following focuses in the legislature’s next period of the war on medications, Hernandez said the business is prepared to take an interest and collaborate with the administration in this matter.

He said the business has officially set a meeting with the Philippine National Police to talk about the battle on medications alongside its mindfulness and instruction programs.

“We certainly want to have a good dialogue on how we could implement Oplan Tokhang in contact centers. We have yet to have the meeting, but we’re looking forward to it,” Hernandez said.

Sources:

-http://www.philstar.com/business/2016/09/30/1628693/contact-center-industry-getting-more-client-calls-ccap

-http://www.newsnow.ph/news/contact-center-industry-getting-more-client-calls-ccap