International IT Outsourcing Firm To Expand In The Philippines

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International IT Outsourcing Firm To Expand In The Philippines. Stefanini  a $1B global provider of IT outsourcing, applications management & consulting, and strategic staffing services is ramping up expansion in the Philippines and is expected to increase from 1,000 to 2,000 employees by the end of next year. This is part of the organization’s initiative to increase business growth in the Asia-Pacific market landscape.

Since establishing itself in the Philippines, the operation has maintained year-after-year growth at an average of 25% per year. “The Philippines is a key marketplace for Stefanini to invest and reinforce its BPO offer,” said Gary Grossman, Sr. Director of Service Delivery for Stefanini North America and Asia Pacific. “The Philippines is well known for its mature BPO market and Stefanini is focused on growing our footprint in this space,” the executive explained.

The Philippines has served as an excellent market space for Stefanini to engage clients across numerous verticals and service offerings. “The majority of what we do is service desk. We offer level 2 and highly specialized positions like security admin and security analyst – but those aren’t the bulk of it. We also do strategic staffing,” Mr. Grossman affirmed.

The Stefanini Manila office has attracted a high volume of employees seeking to work for a global IT company, present in 39 countries. In Philippines, Stefanini is one of the few companies that offer ITO. “We have a lot of IT graduates that want to come work for a tech company that can let them utilize their experience,” Mr. Grossman said.

Stefanini Philippines is part of a large global operation with over 500 international clients. The company delivers services in multiple languages, provides technical training, and tends to promote from within. These are just a few of the reasons that organization’s retention rate is twice the industry average.

The company continues to invest in its Philippines operation as part of an initiative to grow its BPO offer and is forecasted to reach 2,000 employees by the end of 2017

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North America and Asia Pacific Strategies

With changes in operational direction for the North America and Asia Pacific region, physical changes are also occurring in various offices-including the U.S. headquarters in the Detroit area, scheduled for completion in the first half of 2017. Stefanini has deemed these changes in the region of NA and APAC to be strategic for the company’s global growth.

In the headquarters’ new office, Stefanini will be opening its first innovation center in the U.S., reinforcing innovative culture and bringing about many benefits for employees, partners and the community.

“North America is the world’s largest consumer of technology and one of the great promoters of innovation. Since we have maintained our presence in the United States since 2001, it is time to reach higher ambitions in our U.S. operations, including the possibility of acquiring a company that is in line with our strategy of creating a stronger presence in the digital area,” says Mr. Stefanini.

Stefanini has been present in the U.S. for almost 15 years, with initial operations beginning in Fort Lauderdale, Florida; today, the number of U.S. offices has grown to include locations in Southfield (Michigan), Atlanta (Georgia), Chicago (Illinois), New York (New York), Houston (Texas), Philadelphia (Pennsylvania), Richmond (Virginia) and Davenport (Iowa).




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