Oplan Tokhang: War on Drugs

Oplan Tokhang in Call Centers

Oplan Tokhang is the Philippine National Police’s nationwide anti-illegal drug initiative in the country. According to, Oplan Tokhang is derived from “Toktok-Hangyo” which means “Knock-and-Plead”.

In the same articles, PNP Chief Ronald “Bato” Dela Rosa explains the operation. In Oplan Tokhang, barangay captians are asked to submit a list of drug personalities, pushers, users, dealers and couriers within their vicinity to station commanders. Police officers will then organize a knock-and-plead operations where these residents will be asked to surrender.

The initiative has gained both successes and criticisms.

Now, after going from barangay to barangay, PNP takes the operation in call centers and condominiums. According to GMA News, the Eastern Police District (EPD) will conduct an informative drive at call centers and condominium buildings in its jurisdiction. Cities within EPD’s jurisdiction include: Marikina City; Pasig City; Madaluyong City; and San Juan City.

“Ang nakikita namin na link dito is that kasi may mga user… pero hindi doon ang transaksiyon,”

~Senior Superintendent Edwin De Ocampo Sr., EPD Deputy Chief of Operations

The EPD received information from arrested drug pushers that many of their customers are call center employees.

Here is an excerpt from a study by the Dangerous Drug Board.

An Exploratory Study on Drug Abuse among Call Center Agents in Metro Manila

Based on the findings, it was concluded that drug use is common among call center agents. However, most of those who have tried drugs and were using it before their employment at the call centers have stopped for fear of losing their jobs or being caught.

There are some call center agents who are on drugs but compared to other professions, they are less in number. Strict measures in security implemented by the different call centers may have largely contributed to the prevention of drug use inside the call centers.

It was recommended that even if the number of drug users among call center agents is low, a drug prevention program must still be implemented. The deployment of law enforcement agents around call center companies should be made to ensure drug-free workplaces. Regular drug abuse seminars should also be conducted to remind agents of the dangers of drug abuse.

Date in 2009, the study simply shows that there is a possibility of drug abuse especially in a call center environment.

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