Calabrio, Inc. and KKR & Co. have entered into an agreement for KKR to acquire Calabrio. Terms of the deal remained confidential to the public. However, in an articles in The Wall Street Journal, citing an unnamed source, the transaction was valued at about $200 million.
Calabrio, Inc. is a known provider of customer engagement and analytics software. As a company founded in 2007, it continues to provide products and services that help companies better understand customers and to teach them to double growth. Their unified workforce optimization (FO) solution, Calabrio ONE Software has been an effective tool to improve customer experience and drove to business growth of client companies. Said software records, captures and analyzes customer engagement center interactions.
As per Yahoonews.com, Calabrio’s awards kept coming in the recent years. The company was named “Leader” in the 2015 Gartner Magic Quadrant for Customer Engagement Center Workforce Optimization. It also belonged on Star Tribune’s Top Workplaces list for three consecutive years. It won TMC’s CUSTOMER magazine 2016 CRM Excellence Award and named Frost. Lastly, the company won Sullivan’s 2016 Workforce Optimization Solutions Company of the Year.
KKR & Co., on the other hand, is a leading global investment firm. It has a long record of supporting technology companies. Since 1983, the company have invested a total of $17 billion of equity across the technology, media and telecom sectors.
Calabrio’s President and CEO, Tom Goodmanson, expresses his satisfaction with the deal. According to Startribune.com, he expresses pleasure knowing that they have ‘grabbed onto the best partner’ available to the company.
“We have worked to transform contact centers into customer engagement centers and we pride ourselves on empowering everyone in an organization — from contact center agents to the CEO — with easy-to-use tools that provide companies with a better understanding of their customer to help them grow. KKR shares our vision of putting the customer at the center of corporate strategy and we look forward to leveraging its deep technology industry knowledge and experience to fulfill our mission.”
~ Tom Goodmanson, President & CEO, Calabrio, Inc.
More than 4,000 companies worldwide trust Calabrio with their multi-channel contact centers, including Boeing, Maersk, REI and VITAS Healthcare.