Healthcare BPO expansion In PH

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Healthcare business process outsourcing (BPO) and medical caretaker enrollment firm Shearwater Health is labeling the Philippines, still, as its favored site for development, refering to the contracting of no less than 500 more representatives in its new office outside of Metro Manila.

One of only a handful few BPOs in the nation absolutely conveying medicinal services preparing, Shearwater sees its workforce developing from the momentum 1,500 – 1,800 clinicians utilized, to 2,000 by the second quarter of 2017.

Shearwater Health, once in the past known as HCCA Health Connections and HCCA International, is made out of two specialty units: attendant enlistment and clinical-process outsourcing (CPO). Through its medical caretaker enrollment operations, its legacy business, it has sent more than 1,000 Filipino attendants to the US to administration American healing centers since 2000.

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Anshum Sinha, senior VP and nation supervisor of Shearwater Health Philippines, said since the start of the year, its livelihood contracts for medical caretaker arrangement in the following three to four years has as of now bounced to 200.

Main part of the business is taken up by its CPO operations, which is on an unfaltering way of development.

“We’re looking to expand to more than 2,000 our nurses, doctors and medical workers who are our employees in the next 12 months. We’re looking to open another facility by the first quarter to the second quarter of next year. That’ll help us increase our employee base,” Sinha said.

“We remain committed to the Philippines as a location. At least from a CPO perpective, right now, we’re not evaluating to supply our CPO business from any other country,” Sinha said.

The company’s client base is composed of group health insurance companies, workers’ compensation and disability providers, and hospital providers. A fourth vertical of pharmaceutical and life sciences will be added soon.

“This is our fifth expansion in the Philippines, and we’re enjoying tremendous growth,” said Ted Meerhoff, chief strategy officer of Shearwater, referring to the company’s new site in Bonifacio Global City’s Net Lima Park building.

Shearwater operates three floors in Net Lima Park and one in Cebu Ayala Business Park. It is slated to open a fifth site by year-end.

Sinha said they are looking at Iloilo, Bacolod, or Davao.

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Shearwater Philippines is one of the larger employers of licensed clinicians, whether Philippine- or US-licensed, outside of hospitals.


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