Webinar on cloud technology to be hosted by Genesys

A 60-minute webinar about cloud technology will be hosted by Genesys on August 31, 2016. This webinar will answer the question that most companies now face in the rise of cloud technology: Is It Time to Move Your Contact Center to the Cloud?

A webinar is a seminar that takes place over the internet. They will not only discuss cloud technology in this event but it will also serve as guide on how companies can successfully transition from their current technology to the cloud and the benefits they can get from it.

Cloud technology has slowly gained popularity in a lot of contact centers. This is most especially true in small to medium enterprises since cloud technology provides a lot of services within a minimal budget. More than ever, larger companies are making the shift from what they are currently using to the cloud. This seminar will most definitely discuss the pros and cons of that move.

According to their website,, the session will answer the following questions:

  • How do you determine if the time is right to move your contact center to the cloud?
  • How does a cloud contact center drive simplification, innovation and agility?
  • What are the key guidelines to consider when starting the move to cloud?

Webinar speakers

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Art Schoeller

Art Schoeller is the vice president and principal analyst at Forrester Research. He was the lead author of the July 2016 Forrester report “Increase Customer Service Agility With Cloud Contact Centers” He is to be one among the speakers of the event.


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Ron Stevenson

Ron Stevenson is a Senior Manager of Product Marketing at Genesys. According to his LinkedIn profile he handles “analyst relations response for Genesys mid-market and enterprise cloud edition portfolio”. He is also set to discuss cloud technology on August 31.


Genesys is one of the world leaders that delivers technology to contact centers globally. Their specialty lies in customer relationship management or CRM. They are catering to over 4,700 customers in over 120 countries worldwide.


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