Business deal.

Genesys buys Interactive Intelligence

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Genesys, a call center software company, agrees to buy rival firm Interactive Intelligence Group Inc. for $1.4 billion. According to the terms of the agreement, Genesys will pay $60.50 a share in cash for Interactive Intelligence. This is a roughly 7% premium to Tuesday’s closing price and 36% premium to the stock’s closing price.

The deal is expected to close by the end of 2016 depending on Interactive Intelligence’s shareholders.

As per Wall Street Journal’s report, Don Brown gives Genesys his yes in favor of the deal.

The Genesys transaction is expected to close by the end of the year, subject to regulatory approval and a vote by Interactive Intelligence shareholders. Don Brown, chairman and chief executive of Interactive Intelligence who owns about 17% of the company’s stock, has agreed to vote his shares in favor of the deal.

Furthermore, the deal is funded through a combination of cash and debt financing, provided by Bank of America Corp., Citigroup Inc., Goldman Sachs Group Inc. and Royal Bank of Canada. Aforementioned bank are also serving as financial advisers to Genesys which Union Square Advisors LLC advised Interactive Intelligence.

When the deal pushes through, Genesys office in Daly City gains access to Interactive Intelligence’s cloud-based software. Said software helps call center to improve customer experience.

Terry Tillman says, “Customer engagement is the hot topic. He is a Raymond James analyst in Atlanta.

“Whether it’s interacting with your customers in self-service mode on a website or social media, or with the traditional call into a contact center, engaging with your customers and delighting them is as important as ever.”

~Terry Tillman (from

According to, Tillman also said that Interactive Intelligence’s ongoing shift to a pure cloud and its privatization sidesteps Wall Street skepticism.


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