Atento has been crowned Contact Center of the Year in Brazil and bags 3 more awards for the month of June alone. The company is a global provider of customer relationship management and business process outsourcing (“CRM/BPO”) services. It is among the top three providers worldwide. They have over 100 contact centers in 14 countries.
Contact Center of the Year
According to an article by prnewswire.com, the company was recognized as “Contact Center of the Year – Major Operations” in Brazil during the 17th edition of the Consumidor Moderno Awards for Excellence in Customer Service. Atento was able to have the highest evaluations from their large clientele. Part of the criteria for the award was the results of a seven-month research. This study involves both qualitative and quantitative approaches. This tested the company’s overall performance and the quality of service they provide to their customers. This is only the beginning of a series of awards the company received for the month of June alone.
On a similar note, Atento also won Agency of the Year in the Contact Center Category by the Direct Marketing Association of Brazil. This is the third consecutive year that the company has won. Last June 9, 2016, Atento won a total of six awards given to them by Brazilian Association of Direct Marketing held in Sao Paulo. A special award called the ‘Best of the Best’ in the Call Center/Contact Center Category was given to their project co-developed with Santander called “100% Online – Digital Channels for Sales”.
José Maria Pérez Melber, Managing Director of Atento Spain and EMEA, said, “I am very pleased to receive this distinction for the excellence and quality of our services. At Atento, we are transforming the way companies manage relationships with their customers through solutions that help them get more satisfied and more loyal customers.”
They were proclaimed as the top Engage Global Customer Award winner in the Commercial category in 2016. Verint Systems Inc. gave this acknowledgement during their conference entitled the Verint Engage™ 2016 Global Customer Conference held between June 27- June 30, 2016 at the Hilton Chicago. The award gives a nod to the company’s focus on the process for their operation, excellent execution and organization design. The organization also maximizes the use of their innovative technology such as Verint Workforce Optimization™ (WFO) software.
This is not the only award Atento won this month. The company was also given recognition last June 23, 2016 in Madrid, Spain at the VII Platinum Contact Center Awards. The event was attended by over 400 Spanish Business Professionals last June 23, 2016. This is a yearly event organized by Contact Center magazine. The event gave recognition to several companies with emphasis on quality in Customer Experience. 64 awards were given that night. Two of those awards went to Atento Spain. One award was for Best Customer Service Experience in Citizen Services for Atento’s work in partnership with BT for the 060-telephone service, a channel of information about public services. Another one was for Best Customer Service Experience in Energy for its work with Repsol.