The Contact Center Association of the Philippines (CCAP) has invited more than 100 foreign investors to their 2-day BPO expo on September 27 and 28, 2016. The convention is called 11th International Contact Center Conference and Expo. This was announced by Benedict Hernandez, president of CCAP at a press conference held last August 3, 2016.
In all of the 11 years of the convention, this is the first time such interest was given to the outsourcing industry in the Philippines. These investors and clients are mostly international companies coming from different parts of the world such as the United States, Asia, Europe and Australia. The expo will provide an avenue for the foreign firms to interact with potential local business partners.
“The main difference in this year’s conference is the assembly of 100 foreign investors, clients and prospects looking for opportunities. We focus on bringing over international delegates to see for themselves why the Philippines has become the best location for customer relations management,” Hernandez said.
Not only has the Philippines gained such a popularity among big companies but the scope of the work being sought also has greatly improved throughout the years. These companies do not seek out to outsource menial tasks but complex ones as well.
“Most of the demand we see, there’s really no one coming to us for what you call low-end,” Hernandez said, citing the earlier days of the industry that focused on segments. “Everybody is looking for the middle and high complex work.”
CCAP also targets to direct these investors to sites outside the country’s capital as there is a rise in contact centers outside Metro Manila. 30% of the Philippines’ existing business in IT and business process management industry thrive in the countryside and is forecasted to go higher within the year. Already, big developers are putting up BPO spaces in both Visayas and Mindanao.