Are you seeking a customer service job? Do you have the skills that employers look for in the candidates they hire? The customer service industry requires employees with a number of soft, or interpersonal, skills. Here are ten soft skills that will benefit you in any customer service job whether you interact with customers in person, on the phone,…
Bpo tips: There might be a time in your life that you find yourself working in a bpo. This type of work often isn’t fun. It can be hectic. It’s very regimented. Every time the phone rings, you might just get a customer with the people skills of Hannibal Lecter and the charm of Joseph…
Rapport building is an essential communication skill that can impact the outcome of any conversation. The end result of any communication is always better when the interaction takes place smoothly than when it is strained. For call center employees, building rapport with customers effectively translates into higher sales and increased customer satisfaction ratings. Establishing a…
As more and more companies rely heavily on a sales force of call center agents and customers are becoming more informed and adept consumers, call center agents who engage in adaptive selling are critical to the company’s success. Adaptive selling is the altering of sales behavior during a customer interaction or across customer interactions. Below…
Call center agents are on the front lines of customer service, entrusted with the demanding task of pleasing and appeasing customers. With a myriad number of situations that may arise in a customer service exchange, agents need to be versatile and equipped with a strong skill set to handle the complexity of the job. Here…
MANILA, Philippines – Indian Prime Minister Narendra Modi on Monday, November 13, likened the Philippines to India and hailed it as a powerhouse in the services sector. “The Philippines is a services powerhouse just as India is. And, just as in India, here in [the] Philippines also, the government wants to see change, bring about…
It has been estimated that job stress and stress-related work absences cost U.S. businesses over $300 billion a year. In a 2011 survey by the American Psychological Association, it was reported that 36% of workers typically feel stressed out throughout their day, and for 20% of those employees, the level of stress ranges from 8 to 10 on a…
BPO Philippines: The evolving global outsourcing landscape now trending toward the experience-first model gives an adaptable and talent-laden destination like the Philippines the opportunity to sustain the growth of its business process outsourcing (BPO) industry. Citing the white paper titled “Philippines at the Helm of Delivering Customer Experience of the Future,” Everest Group Global Sourcing…
Working in a call center is a great option for people who love interacting with, and helping, others. Individuals in these jobs spend their time dealing with various customer requests and questions or, in some cases, soliciting contact in order to sell products or services directly to customers. A call center is usually a fast…
It’s no secret that working in a call center industry requires saintly patience and nerves of steel, and as customer expectations go up, the job becomes ever more demanding. In fact, Gartner reports that this year 89% of companies will compete mostly on the basis of customer experience, versus 36% four years ago, and a company’s call center performance…