Outbounders TV

Survival Tips For BPO Agents
video

Bpo tips: There might be a time in your life that you find yourself working in a bpo. This type of work often isn’t fun. It can be hectic. It’s very regimented. Every time...

How To Build Rapport For Call Center Agents
video

Rapport building is an essential communication skill that can impact the outcome of any conversation. The end result of any communication is always better when the interaction takes place smoothly than when it is...

Selling Techniques For Call Center Agents
video

As more and more companies rely heavily on a sales force of call center agents and customers are becoming more informed and adept consumers, call center agents who engage in adaptive selling are critical...

How To Handle Pressure In A Call Center
video

It has been estimated that job stress and stress-related work absences cost U.S. businesses over $300 billion a year. In a 2011 survey by the American Psychological Association, it was reported that 36% of workers typically feel stressed...

Call Center Job Interview Tricks
video

Working in a call center is a great option for people who love interacting with, and helping, others. Individuals in these jobs spend their time dealing with various customer requests and questions or, in...

How Survive In A Call Center Industry
video

It’s no secret that working in a call center industry requires saintly patience and nerves of steel, and as customer expectations go up, the job becomes ever more demanding. In fact, Gartner reports that...

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