Are you seeking a customer service job? Do you have the skills that employers look for in the candidates they hire? The customer service industry requires employees with a number of soft, or interpersonal, skills. Here are...

Bpo tips: There might be a time in your life that you find yourself working in a bpo. This type of work often isn’t fun. It can be hectic. It’s very regimented. Every time...

Rapport building is an essential communication skill that can impact the outcome of any conversation. The end result of any communication is always better when the interaction takes place smoothly than when it is...

As more and more companies rely heavily on a sales force of call center agents and customers are becoming more informed and adept consumers, call center agents who engage in adaptive selling are critical...

Call center agents are on the front lines of customer service, entrusted with the demanding task of pleasing and appeasing customers. With a myriad number of situations that may arise in a customer service...

MANILA, Philippines – Indian Prime Minister Narendra Modi on Monday, November 13, likened the Philippines to India and hailed it as a powerhouse in the services sector. “The Philippines is a services powerhouse just...

It has been estimated that job stress and stress-related work absences cost U.S. businesses over $300 billion a year. In a 2011 survey by the American Psychological Association, it was reported that 36% of workers typically feel stressed...

BPO Philippines: The evolving global outsourcing landscape now trending toward the experience-first model gives an adaptable and talent-laden destination like the Philippines the opportunity to sustain the growth of its business process outsourcing (BPO)...

Working in a call center is a great option for people who love interacting with, and helping, others. Individuals in these jobs spend their time dealing with various customer requests and questions or, in...

It’s no secret that working in a call center industry requires saintly patience and nerves of steel, and as customer expectations go up, the job becomes ever more demanding. In fact, Gartner reports that...