Davao: Mega Harbour, BPO Complex Soon!

Davao Coastline and Port Development Project (P39-billion), once acknowledged, can serve as the stage for the city’s ascent as a provincial monetary capital of worldwide extents. Administrator Reghis M. Romero II, of port engineer and administrator Mega Harbor Port and Development Inc., said they are resolved to assemble a cutting edge, coordinated, independent and environment-accommodating…

First Call Resolution

First call resolution (FCR) is a key performance indicator for evaluating a contact center’s services. An important factor that influences FCR is mapping customers to the most appropriate resources. It can be quite frustrating when customers aren’t connected to service agents who can offer the required assistance and multiple calls are required for the same…