How to ace Call Center Interview Questions? Working at a call center is a rewarding experience with lots of opportunity for social interaction – with your peers as well as with people at the...

If you have the day off today, you could go to the beach, barbecue, go hiking or generally spend a day in the sun. Or you could do what I plan on doing and...

When I was still a student, I wonder why do professional workers choose to get a massage often, I asked myself questions like “Will I be one of them when I get a job?”,...

Davao Coastline and Port Development Project (P39-billion), once acknowledged, can serve as the stage for the city’s ascent as a provincial monetary capital of worldwide extents. Administrator Reghis M. Romero II, of port engineer...

Visa Inc. has opened another business outsourcing (BPO) center at the Mall of Asia in Pasay City, handpicking the Philippines as one of its 24/7 administration bases on the world. Visa’s Philippine center possesses a...

Customer service is a basic component for achievement in a contact focus. The primary occupation of a BPO specialist is to get calls of the clients and give a solution for their questions. As...

Hi my name is…, hey! , how are you? Good morning! Hello..These are just some of the word’s we use to start a conversation or in short communicate, in this article I want to...

Life in a BPO has a great glamour which is often reflected with the dress code that the professionals carry. It is always a good feeling to observe an employee who carries their professional...

First call resolution (FCR) is a key performance indicator for evaluating a contact center’s services. An important factor that influences FCR is mapping customers to the most appropriate resources. It can be quite frustrating...

According to an article by Website Design entitled, “Common Outsourcing Mistakes”, here are a few points to consider to improve your own outbound business. Focus on Cost Cost is a huge issue in every...