Business

Deteriorating Customer Experience
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According to a study, customer experience has worsened over the last two years despite investments in new engagement channels. The study was conducted by LogMeIn from BoldChat. It found out that consumers surveyed believe...

Quality Assurance Key to BPO Success?
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Quality assurance (QA) should be the cornerstone of your call center management efforts. This is because optimizing QA practices will help to enhance the quality of the service your team provides to their customers,...

Latin America gaining ground in BPO
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Latin America’s revenue from their BPO sector is expected to reach $13.3 billion by 2021 according to Frost & Sullivan. Just last 2015, Latin America (LATAM) accumulated a revenue of $10.5 billion from their BPO...

Reasons for high attrition
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High attrition is one of the major problems in both local and international business process outsourcing (BPO) sector. It affects continuity of staffing that would soon affect company performance in terms of productivity and...

DICT To Improve Outsourcing Programs In Rural Areas
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DICT: The Department of Information and Communications Technology was advised to grow its Rural Outsourcing Programs to help work era. On Thursday, Senator Juan Edgardo M. Angara praised the recently chose authorities for making...

Business As Usual for Phil BPO
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The local BPO industry assures international investors and stakeholders that it is ‘business as usual’ despite some growing concerns. The 11th International Contact Center Conference & Expo (ICCCE) held at the Marriott Hotel Grand...

Accenture Buys US-based Defense Point Security
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Accenture buys Defense Point Security (DPS) to enhance the association’s administration security portfolio. On Wednesday, the computerized administrations and consultancy firm said the arrangement will “promote quicken it’s energy in developing its cybersecurity mastery” and...

Cognizant obtains Frontica for $128 Million
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Multinational company Cognizant Technology Solutions Corp just recently made an agreement to buy Norwegian IT and BPO services provider Frontica for $128 million. Cognizant is looking to expand their services in Northern Europe. In an...

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