A growing contact center industry

The contact center industry installs a brighter future with more technological possibilities. Globe Business addresses the need for connectivity solutions by providing IT-BPM companies with a wide service portfolio ranging from domestic data services...

What Is A Call Center Representative?

A call center representative interacts with customers on behalf of an organization. They provide information about products and services, take orders, respond to customer complaints, and process returns. Many customer service representatives work in...

Essential Call Center Skills

Working for a call center is sometimes thought as an undervalued post. What some people fail to realize is that working for a call center can become very challenging. Here are a few call...

Newest Appraisal System For Tata Consultancy Services

Tata Consultancy Services (TCS) is rethinking its appraisal system for its 3,70,000 plus employees after scrapping the Bell Curve model. A performance appraisal (PA) which is also referred to as a performance review, performance...

How To Lessen Call Abandonment In Call Center

Call Abandonment metric measures the number of callers that hang up or that are disconnected before they can be connected to one of your agents. This metric is closely tied to your Service Level...

300,000 job opportunities in Clark Freeport

Through the support of the government, Clark Freeport will soon be the new home of 300,000 BPO employees as companies are starting to expand away from the country’s capital. One of the companies that...

Importance Of Service Level In BPO

Service level is an important KPI that measures the degree of accessibility of a call center to their customers. It can have a large impact on service quality, and as a result, revenue. It...

Increasing operational costs affect BPO in PH

The increase of operational costs such rent, electricity and internet services in the Philippines may lead investors to turn to other countries in the near future according to Colliers International. Dinbo Macaranas, Colliers senior market...

We have observed over the years of operating our own call center in the Philippines that many of our successful clients wanted to be very hands-on in managing their campaigns.Know more about our company and visit

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