A good call center representative is hard to find. To be the best, they have to have the right personality, skills, and fit for your team. And because customer service directly impacts revenue, you...

How To Handle Irate Customers? Facing off with a screaming, unreasonable, irrational customer represents the ultimate test of any employee’s service skills. It can take you to your breaking point if you’re not careful....

How the best outbound call center works? An outbound call center is one in which the call center agents make outgoing calls to people. These outbound calls can be made for many reasons. Some...

“The best call center agent is the person who can handle incoming or outgoing customer calls for a business. A call center agent might handle account inquiries, customer complaints or support issues.” Knowledge Retention...

This is a compilation of terrifying short stories from Buzzfeed community of people working in call center. Some of the anecdote shared here are intense, funny and slightly scary that are not necessarily horror....

If you have the day off today, you could go to the beach, barbecue, go hiking or generally spend a day in the sun. Or you could do what I plan on doing and...

Halloween is one of the highlights of a call center’s year. Sometimes, it’s more fun than Christmas. It’s that one time in the year when people go absolutely nuts on their costumes. But that...

There is a secret that nobody tells you when you start to work in a call center. A dark shadow that creeps among the agents. It hides behind the cheerful opening and closing lines...

When I was still a student, I wonder why do professional workers choose to get a massage often, I asked myself questions like “Will I be one of them when I get a job?”,...

I remember a psychology class I took in college where the professor used a lot of humor in his lectures. One day he said something that made all of us laugh. I don’t know...