A US-based business process outsourcing or BPO provider, Alorica Inc., continues to surpass expectations in BPO industry as it has just acquired Expert Global Solutions (EGS), a global customer service organization.
“To help more people, we needed more great people. That’s why we’re doing this.”
– Andy Lee, Chairman and CEO of Alorica on why the company is acquiring EGS
The acquisition of EGS materialized through a stock purchase agreement with a goal of forming a new global customer experience organization. The merge of these two companies will create a new organization that will operate under the brand of Alorica.
This also means that Alorica will almost double its size as BPO provider in terms of both
employees and revenues. It is anticipated that the new Alorica will be staffed by 52,000 industry experts in America and more than 38,000 in other countries.
In the Philippines, the company would have 17 contact centers with about 26,000 employees. And with the acquisition, the new BPO provider Alorica will now be serving more than 600 clients across the globe.
Chairman and CEO Andy Lee believes that both companies share the same commitment to their people, passion for their clients and integrity in their business.
“This blend of talent allows us to better serve customers because of our substantial global footprint, broad and deep vertical expertise and industry-leading solutions.” – Andy Lee (Photo not ours)
Lee said that there is an increase of companies looking for industry-specific customer experience solutions. “With our domain expertise in nine major verticals, particularly in healthcare, communications, retail and financial services, we’ll be well positioned to tailor the right mix of talent, capacity, analytics and technology to deliver solutions for every client.” He added.
Lee also believes that the new Alorica will for sure make countless lives better across nearly every continent. That’s why he expressed his idea saying “creating insanely great customer experiences that surpass expectations is what Alorica is all about.”
On the other hand, the President and Chief Execuive Officer of EGS, Bob Segert, also expressed himself regarding the acquisition. “The combination of our companies creates innovative capabilities to deliver world-class customer experiences, with an even broader suite of solutions.” He expressed.