BPO Dress Code: How to dress for Success?

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Life in a BPO has a great glamour which is often reflected with the dress code that the professionals carry. It is always a good feeling to observe an employee who carries their professional attire in a pleasant manner. You probably have at least one teammate who never runs out of clothes to wear. No matter how heavy the rain gets, nor how high the temperature in your city runs, there is always one or more call center agent in your floor who knows how to dress for every season, and every reason. Sometimes, you even catch yourself wondering, “How does this top-performing call center co-worker pull off all these trends and still manage to meet the metrics and juggle all the calls?

Normally, a call center industry doesn’t follow much of the hard-core formal dress codes. It is because employees can work better when they are allowed to dress comfortably. But professionally, a dress code develops a presentable atmosphere for corporate employees and helps to create and positive moral for the BPO industry. The ethical dress code for call center services can create goodwill for a client who can visit your organization, surprisingly.

“Dress code policies walk a fine line between portraying a professional image to clients and customers while allowing employees to be comfortable, engaged, and expressive.”

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Business or casual?

The core dilemma of establishing a BPO dress code is deciding between casual, smart/casual and business dress. This is an especially difficult decision for two reasons:

1)    There is no direct customer interaction to inform your decision, unlike in retail where a uniform is paramount to customers being able to pick out a shop assistant in a crowd.

2)    Opinion remains divided over whether your dress code can have an effect on the customer experience.

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Even though dress codes have been pretty lax the past years due to the nature of industries that don’t necessarily require a face-to-face negotiation, power dressing for work is still a vital part in an employee’s overall bearing. Business process outsourcing work stations, for instance, appreciate and even reward agents who give regard to their looks and how they keep their performance in the best shape too.

“After 25 years, I have come to the simple conclusion that if you dress more professionally, then you act more professionally” – With thanks to Joseph


Call centre dress codes

The Contact Centre Dress Code

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