Nourishment in fact is the most key and repeating need of people. Individuals strive to win their living, just so that they or their family ought to never go hungry. Be that as it may, once a man starts to work, whether in a vocation or business, they frequently wind up eating awful sustenance, or missing dinners in view of work-weight. A vital meeting, a critical due date, pressing inconvenience shooting, all these turn into a reason for working experts to skip lunch or supper. In the event that the stomach snarling gets louder, then individuals crunch on snacks like chips or garbage nourishment like burgers and so forth which is fairly undesirable.
In call centers, where each single second counts, it is a challenge to ensure that all employees have eaten an adequately nutritious diet. The neglect of health invites diseases and the performance of agents in the longer run. Therefore it is in the interest of the company to ensure that all their employees eat timely and have a nutritious well.
Some best practices followed in the contact center industry, to ensure health of its employees, are:
1. Schedule a Fixed Time for Lunch and Dinner
Like there is a set time and schedule for everything else, similarly call center should allocate a specific time for ‘lunch/ dinner’ to the employees. In a call center it is important to have critical number of people on the floor to ensure inbound call center continues its operations unhindered. Therefore the agents are usually given a rotational break. So if any employee doesn’t comply with the given break schedule, then it disturbs the agent schedule also. Therefore the company must enforce compliance to the scheduled break-time for lunch/ dinner.
2. Have a Wholesome and Nutritious Diet Chart
Most companies will simply outsource to a vendor who might make the food delicious enough. But the meals also ought to be also nutritious. Therefore the company provides with a schedule in advance, in which the menu is decided in advance for the entire month. The diet plan includes seasonal vegetables, salads and fibre-rich food, which the caterer prepares.
3. Make Water Easily Available
Drinking 2-3 liters of water daily is advised to maintain a hydrated system and glowing skin. But a lot of people simply forget to drink water because they are too occupied with work. The call center agents cannot afford to leave their desk and go to the water cooler again and again, especially when the call volume is high. Therefore the call center should arrange for a facility to serve bottled water to their agents. If the bottle is made available right on their desk, then the agents can comfortably sip water between two calls.