The bulk of calls an individual call center agent gets in a day is massive. Out of these numerous callers, there are always some that are a little bit difficult to handle. I’m sure every agent already got familiar with them. This video plainly describes the most common situations in every call center here in the Philippines and maybe it also happens in other outsourcing locations.
We would like to clearly state that this video doesn’t intend to put anyone in a bad light. Hence, we hope that this is to be taken constructively and positively.
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