1 million more jobs from the ICT-BPM sector

bpo_2“We have been working with the past administration to achieve this, and all we want is for what we have done to continue,”

~Rainero Borja, Former Chairman of IBPAP

Rainero Borja, former chairman of the Information Technology and Business Process Association of the Philippines (IBPAP), looks positive on the promise that comes from the Information and Communications Technology – Business Process Management (ICT-BPM) industry.

Working together with the incoming administration, the industry eyes to generate one million more jobs for Filipinos.

In a news article by Cebu Daily News, Borja said that although there is not yet a specific time frame for the project, details will be discussed as soon as next month. The interview took place during Cebu’s Digital Transformation Summit 2016 at the Radisson Blu Hotel in Cebu City on the first day of June 2016.

Furthermore, Borja says that this goal will be incorporated in the 2016-2022 ICT-BPM roadmap to be launched in September 2016.

ICT-BPM Highlights

The Philippine ICT-BPM industry is worth $18.9 billion with over one million employees in the whole country. Eighty percent of its workforce is mainly based in the National Capital Region (NCR) with contact centers being the largest employers followed by back office and healthcare.

Frederico Rafael Ocampo, BDO Unibank’s Vice-President, said that the improvement of the Philippine economy is traced back to the significant growth of the ICT-BPM sector. He noted that the country’s stock exchange is up 9.8% in the first quarter of 2015.

Moreover, investors from other countries continue to come in with $1.1 billion in net inflow for the first quarter of 2015. This places us in the 3rd highest place among other emerging markets in Asia.

Borja, on the other hand, points out that it took the industry 16 years to come to this status – generate 1.3 million jobs. But eventually the 16 years of slow growth paid off and generated 2.5 to four time more jobs in the longer run.

By the end of last year revenues of the industry was at $22 billion and is expected to up by $25 billion by the end of 2016, already equivalent to current overseas remittances.

Industry leaders projected this to be at $22 billion by end of last year and $25 billion by the end of 2016, already equivalent to current overseas remittances.

By yearend, Borja said they expect the industry to contribute 7.2 percent to the country’s Gross Domestic Product.

Government plays vital role

The ICT-BPM’s growth needs better fostering through the support of the government.

For continuous growth and sustainability, Borja says that the government can help out especially in ensuring qualified and maintainable talent pool.

“We are not asking for more. We just want what we have right now to be maintained. We don’t want to lose any momentum,” said Borja.

Monchito Ibrahim from the Department of Science and Technology Information and Communications Technology Office (DOST-ICTO) confirms the government’s strong support in the industry through their department.

Just recently, DOST-ICTO conducted a pilot testing for the Free Wi-Fi Project already begun in Bohol and Leyte. The projects aims to provide 105,000 concurrent users with 256kps of free internet connectivity, with primary focus on low income Class 3, 4, 5, and 6 municipalities in the countryside.

Furthermore, it has partnered with the IT and Business Process Association of the Philippines (IBPAP) and created the Philippine Digital Strategy Roadmap 2016.

DOST-ICTO also extends support to the startup community through its seedPh Bootcamp and Philippine Startup Challenge for college students, among others.


Silva, V.A. (2016). ICT-BPM industry ties up with gov’t, eyes 1 million more jobs. Cebu News Daily. Retrieved from:

Department of Science and Technology – Information and Communications Technology. (2016). Hightlights – 2015 Cebu ICT-BPM. Retrieved from:

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