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Improvement For Business Process Outsourcing Industry?

The country’s business process outsourcing (BPO) industry will have to improve the skills of its talents to cope with expanding opportunities that would bring...

Be Prepared! 10 Possible Call Center Interview Questions

How to ace Call Center Interview Questions? Working at a call center is a rewarding experience with lots of opportunity for social interaction –...

Philippine call center companies demands high skilled workers

Philippine call center companies require more skilled workers as demand increases this 2017. According to Business Process Association Philippines (BPAP) President and CEO Benedict...

Top 3 Reasons Why Call Center Job Is In Demand

Why call center is in demand? Have you ever considered working in a call center? It’s probably different than you think. Call centers have...

BPO Diaries

How To Be A Great Call Center Representative

A good call center representative is hard to find. To be the best, they have to have the right personality, skills, and fit for your team. And because customer service directly impacts revenue, you...

Tips How To Handle Irate Customers

How To Handle Irate Customers? Facing off with a screaming, unreasonable, irrational customer represents the ultimate test of any employee’s service skills. It can take you to your breaking point if you’re not careful....

How The Best Outbound Call Center Works

How the best outbound call center works? An outbound call center is one in which the call center agents make outgoing calls to people. These outbound calls can be made for many reasons. Some of...

Outbounders Community


Tips On How To Love Your Job With Guaranteed Results!

Working in the BPO industry can be quite a challenge. But for many Filipinos, it has become a lifestyle. Sometimes we might question, how do they do that? Or, what keeps them going? In this episode...

Try Not To Shed A Tear! Amazing Journey Of a BPO Employee

Outbounders Community features a young, hardworking Human Resource Personnel at Outbounders Cebu Office, Jonry Daya. He's from Cagayan de Oro and has been with Outbounders for almost 2 years. Each of us has a...